Customer Support Operations Specialist

2 weeks ago


Downey, California, United States Veritiv Full time
Hybrid Role Overview:

This position is designed to assist customer experience teams with administrative responsibilities aimed at enhancing order management, vendor claims, customer credits, and productivity reporting to improve response times.

Key Responsibilities:
  • Generate and oversee various reports to ensure customer satisfaction, including but not limited to:

Examples include:
open order reports, back order reports, etc.

  • Initiate requests for new items on behalf of Sales and Customer Service representatives.
  • Facilitate the setup of new accounts and modifications to existing accounts.
  • Conduct pricing updates, manage reporting, retrieve proof of delivery, and perform invoice inquiries.
  • Engage with internal and external customers regarding orders, issues, or potential opportunities.

Manage direct order follow-ups, including:

  • Matching vendor confirmations with Purchase Orders to ensure accuracy.
  • Following up with vendors to verify shipment status.
  • Resolving invoice discrepancies and communicating actions taken to the Purchase Order owner.
  • Overseeing reports related to direct order freight, open orders, and unconfirmed orders.

  • Participate in specific projects and attend customer service events as required.
  • Oversee vendor-managed inventory and consignment programs.
  • Assist with processing credit request documentation and inquiries from Accounts Receivable.

Additional Qualifications:

Salary Range: $50,000 - $60,000 plus profit-sharing opportunities.


Experience Requirements:
  • 1-3 years of relevant experience.
  • Proficient in Microsoft Office Suite.
  • Exceptional customer service skills, characterized by friendliness, courtesy, and helpfulness.
Educational Background:
  • High School Diploma or GED preferred.
What We Provide:
  • A vibrant and inclusive culture with employee-led resource groups and recognition platforms.
  • Comprehensive training programs, professional development, career advancement pathways, and mentorship opportunities.
  • A collaborative environment with customers and suppliers to foster healthier, safer, and more sustainable communities through responsible operations and innovative solutions.
  • Healthcare benefits, 401k with matching contributions from the start of employment, paid time off, parental bonding time, tuition reimbursement, annual profit-sharing programs, and more.
About Veritiv Corporation:

Headquartered in Atlanta, Veritiv is a premier provider of design-to-delivery packaging, print, and facility solutions. With a diverse workforce and global reach, we assist businesses in reducing costs, minimizing waste, and enhancing efficiencies to simplify operations.



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