Senior Customer Support Specialist, Retail Banking

2 weeks ago


Downey, California, United States HomeStreet Full time
Position Overview

The role of the Senior Customer Support Specialist is pivotal in fostering and nurturing customer relationships within the retail banking sector. This position emphasizes the importance of customer acquisition, retention, and the expansion of both new and existing client connections.

Key Responsibilities
  • Deliver outstanding customer service by taking full ownership of the customer journey.
  • Facilitate seamless interactions between customers and the banking services offered.
  • Engage with clients to understand their needs and provide tailored solutions.
Expectations

The ideal candidate will demonstrate a commitment to enhancing the customer experience and will be adept at managing complex customer inquiries. A strong focus on building lasting relationships is essential for success in this role.



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