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Care Resource Research Specialist
2 months ago
About Us
Care is a consumer technology organization dedicated to addressing a universal challenge: assisting individuals in finding exceptional care for their loved ones. Our team comprises parents, pet owners, and caregivers who recognize that everyone may require support at different life stages. Our culture and products embody this understanding.
At Care, we bring together innovators, self-motivated individuals, collaborators, and visionary thinkers united by a shared mission. We leverage data analytics, artificial intelligence, and cutting-edge technologies to tackle common issues and forge new connections among people. If you value independence, thrive in collaborative environments, and are passionate about using your skills for positive impact, Care is the ideal workplace for you.
Key Responsibilities:
The Care Resource Research Specialist plays a crucial role in identifying, evaluating, and connecting with resources that assist our clients. This position involves pinpointing the most suitable community-based services that align with a client's specific needs. The specialist will directly reach out to these resources to assess their suitability and determine if they can effectively meet the client's requirements. Key areas of focus include alternative housing, financial aid, mental health support, home repairs, relocation services, pet care, and health & wellness.
- Utilize various tools (internal databases and online resources) to ensure the needs of Care's members are met.
- Conduct research, map out, and contact potential resources via phone to pre-screen them according to client-specific case criteria.
- Propose and implement innovative research sources, tools, methodologies, and analytical techniques, sharing insights with colleagues.
- Maintain high standards of client satisfaction by adhering to company productivity and case quality benchmarks.
- Document case research, status updates, processes, and outcomes in a timely and detailed manner.
- Assist with special projects as needed.
- Perform any additional responsibilities as assigned by management.
Qualifications:
- Bachelor's or Associate's degree is preferred.
- Alternatively, 1-2 years of relevant experience in a related field.
- Exceptional research and networking abilities.
- Creative problem-solving skills.
- Strong written and verbal communication skills.
- Excellent analytical, organizational, and time management capabilities.
- Outstanding interpersonal skills.
- Commitment to team collaboration and support.
- Meticulous attention to detail and adherence to performance metrics.
- Proficient computer skills and keyboarding abilities.
- Advanced knowledge of Microsoft applications.
- Experience with CRM systems is advantageous.
Company Overview:
Operating in 21 countries, Care is one of the leading providers of online services for locating family care and care-related employment, covering both in-home and center-based solutions. Since its inception in 2007, families have depended on Care for a variety of caregiving needs, including child, senior, pet, and household care. Our services are designed to adapt to the changing requirements of modern families and caregivers, offering tailored corporate benefits packages, household tax and payroll services, and innovative solutions for caregivers seeking job opportunities.
Hourly Rate: $21/hr
The salary range mentioned represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary based on various factors, including work location, experience, and performance. The listed range is just one component of Care's total compensation package, which may also include annual bonuses, short- and long-term incentives, and a variety of employee benefits such as health insurance, life and disability coverage, a generous 401K matching program, paid holidays, and paid time off (PTO).
