Account Manager
1 week ago
Job Title: Account Manager
Job Summary:
Allied Universal Janitorial Services is seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for overseeing the daily operations of our janitorial services, ensuring that our clients receive exceptional service and that our facilities are maintained to the highest standards.
Key Responsibilities:
- Manage and oversee the daily activities of our janitorial staff, ensuring that they are properly trained and equipped to perform their duties.
- Develop and implement effective strategies to improve customer satisfaction and retention.
- Conduct regular quality inspections to ensure that our facilities meet our high standards.
- Collaborate with our maintenance and landscaping teams to ensure that our facilities are properly maintained and that any issues are promptly addressed.
- Process new hires, scheduling, and payroll paperwork for all personnel.
- Measure department effectiveness through quality inspections and adjust as goals change or need improvement.
- Collaborate with and schedule contractors for electric, plumbing, and HVAC needs.
- Purchase and maintain appropriate and adequate supplies and inventory for the property.
- Ensure the proper maintenance of all equipment by making arrangements for repair and/or replacement of used and damaged equipment to avoid service disruptions.
Requirements:
- Be at least 18 years of age with a high school diploma or equivalent for full-time positions.
- Certain positions may require successful completion of a background investigation and a drug screen in accordance with all federal, state, and local laws.
- Effective communication skills with customers, patrons, and employees, assisting others in a friendly and engaging manner at all times.
- Excellent written, verbal, and customer service skills.
- Knowledge of cleaning chemicals and supplies.
- Possess the integrity and ability to work independently and/or collaboratively in a team environment.
- Experience in operations, diagnostics, and maintaining HVAC/chiller systems.
- Possess strong maintenance skills/knowledge and computer proficiency.
- Make a professional impression, both in appearance and conduct, with highly effective verbal and written communication skills.
- Exudes confidence and comfort in interacting effectively with all management levels.
- Willingness to work hands-on and where needed, alongside the staff.
- Passion to embrace change with the ability to modify goals and directives quickly.
- Capable of multi-tasking, using independent judgment, and solid decision-making.
- Sound knowledge of OSHA and safety standards for housekeeping, maintenance, and landscaping programs.
- Knowledge of cleaning chemicals and supplies.
- Ability to operate machinery, including high lifts, motorized tools, and vehicles.
- Ability to climb ladders and walk the rooftop of the facility.
- Ability to lift and carry up to 30 pounds.
- Ability to bend, stoop, kneel, reach overhead, drive, and operate equipment frequently and repetitively.
- Ability to be on call 24 hours a day, 7 days a week, and 365 days a year to handle any requests and/or incidents at the site.
- Must be flexible and able to adapt to variable shift hours, including possible weekends and nights, as needed by the company.
- Reliable transportation is required.
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