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Account Manager

2 months ago

Chapel Hill North Carolina, United States City Wide Facility Solutions Full time
About the Role

We are seeking a highly motivated and self-starting Account Manager to join our team at City Wide Facility Solutions. As an Account Manager, you will be responsible for managing a portfolio of clients and providing exceptional customer service to ensure their satisfaction and retention.

Key Responsibilities
  • Manage a portfolio of 50-60 accounts, visiting between 6-8 accounts per day to ensure client satisfaction and retention
  • Develop strong relationships with clients through regular visits and inspections to ensure monthly retention meets or exceeds company targets
  • Meet monthly sales targets through suggestive selling and upselling services to clients
  • Manage and train a team of crew members to perform work for clients, including hiring and firing as needed
  • Administer daily inspections, submit orders for work and supplies, and maintain accurate records of client information
Requirements
  • 3-5 years of sales and management experience in building maintenance, facility management, or a related field
  • High school diploma required, bachelor's degree highly desirable
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Proficient in Microsoft Office and CRM database software
  • Reliable transportation and a positive, outgoing personality
What We Offer
  • Competitive base salary and uncapped commission potential
  • Car allowance and phone allowance
  • Short and long-term disability insurance, dental and vision options, life insurance, and health insurance
  • 401k matching and paid vacation accrual
  • Additional ancillary benefit options