Enterprise Customer Account Manager
1 day ago
We are seeking a highly skilled Customer Account Manager to join our team at Avalara. As a key member of our sales organization, you will be responsible for managing a portfolio of enterprise-class customers, driving growth, and ensuring retention.
Key Responsibilities:
- Develop and execute strategic account plans to drive revenue growth and customer satisfaction.
- Build and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
- Manage a pipeline of customer add-on product sales and service renewals, meeting or exceeding sales targets.
- Collaborate with cross-functional teams, including Professional Services, Support, Marketing, and Product Management, to resolve customer issues and explore new opportunities.
- Provide forecasts to direct manager and track customer and partner interactions using Salesforce.
- Partner with the Customer Excellence team to promote client retention and satisfaction.
Requirements:
- 7+ years of experience in enterprise sales, account management, or a related field.
- Proven track record of driving revenue growth and customer satisfaction.
- Strong communication, interpersonal, and organizational skills.
- Experience with CRM systems, such as Salesforce.
- Bachelor's degree in a related field.
About Avalara:
We are a leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. We are a billion-dollar business with a team of nearly 5,000 people. We are passionate about empowering our people to win and instilling passion through trust.
", "company": "Avalara", "location": "Durham area"}-
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