Enterprise Customer Account Manager

1 day ago


Durham North Carolina, United States Avalara Full time
{"title": "Customer Account Manager", "subtitle": "Drive Growth and Retention", "content": "

We are seeking a highly skilled Customer Account Manager to join our team at Avalara. As a key member of our sales organization, you will be responsible for managing a portfolio of enterprise-class customers, driving growth, and ensuring retention.

Key Responsibilities:

  • Develop and execute strategic account plans to drive revenue growth and customer satisfaction.
  • Build and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
  • Manage a pipeline of customer add-on product sales and service renewals, meeting or exceeding sales targets.
  • Collaborate with cross-functional teams, including Professional Services, Support, Marketing, and Product Management, to resolve customer issues and explore new opportunities.
  • Provide forecasts to direct manager and track customer and partner interactions using Salesforce.
  • Partner with the Customer Excellence team to promote client retention and satisfaction.

Requirements:

  • 7+ years of experience in enterprise sales, account management, or a related field.
  • Proven track record of driving revenue growth and customer satisfaction.
  • Strong communication, interpersonal, and organizational skills.
  • Experience with CRM systems, such as Salesforce.
  • Bachelor's degree in a related field.

About Avalara:

We are a leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. We are a billion-dollar business with a team of nearly 5,000 people. We are passionate about empowering our people to win and instilling passion through trust.

", "company": "Avalara", "location": "Durham area"}
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