Guest Service Ambassador

7 days ago


Independence, Ohio, United States Twin Tier Hospitality Full time
Job Summary

We are seeking a skilled Guest Service Agent to join our team at the Double Tree by Hilton Independence in Independence, OH. This is a full-time position that requires excellent customer service skills and the ability to work in a fast-paced environment.

The ideal candidate will have three months to one year of experience in a related position and possess a working knowledge of Front Desk operations and hotel services.

Key Responsibilities:

  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Show guests to room assisting them with their luggage.

Requirements:

  • High school education or equivalent experience.
  • Three months to one year of employment in a related position with this company or other organization(s).
  • Able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Compensation: $25,000 - $35,000 per year based on experience.



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