Customer Service Agent

3 weeks ago


Independence, Ohio, United States Twin Tier Hospitality Full time
Twin Tier Hospitality Job Overview

We are looking for a skilled Guest Services Representative to join our team at Twin Tier Hospitality. The successful candidate will provide exceptional customer service to our guests, ensuring their stay is enjoyable and memorable.

Key Responsibilities:

  • Guest Service: Provide exceptional customer service to guests, ensuring their stay is enjoyable and memorable.
  • Reservations Management: Manage guest reservations, pre-register, block reservations, and take same-day reservations according to hotel policies.
  • Luggage Handling: Assist guests with luggage, show them to their rooms, and explain hotel facilities and their location.

Requirements:

  • Education: High school education or equivalent experience.
  • Experience: Three months to one full year of employment in a related position.
  • Skills: Working knowledge of Front Desk operations, computer equipment, and reservations systems; ability to read and speak English; second language preferred.

Compensation: Estimated salary $45,000 - $60,000 per annum, depending on experience and qualifications.



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