Hotel Guest Service Representative
3 weeks ago
About the Job:
We are seeking a skilled Hotel Guest Service Representative to join our team. In this role, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a smooth stay for our guests.
About the Responsibilities:
- Provide excellent customer service and resolve guest issues in a professional and courteous manner.
- Manage front desk operations, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
- Maintain accurate records and update computer systems as necessary.
- Work effectively with other departments to ensure seamless communication and coordination.
- Participate in ongoing training and development to improve skills and knowledge.
About the Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or hospitality setting preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with cash handling.
About the Benefits:
- Competitive salary: $35,000 - $45,000 per year.
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Opportunities for advancement and career growth.
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