Customer Experience Specialist

7 days ago


Independence, Ohio, United States Twin Tier Hospitality Full time
Job Description

As a Guest Service Agent at the Double Tree by Hilton Independence in Independence, OH, you will be responsible for providing top-notch customer service to guests.

This role requires a strong understanding of hotel operations, including front desk procedures, reservation management, and conflict resolution.

Key Responsibilities:

  • Manage guest registrations, room assignments, and check-ins/check-outs efficiently.
  • Assist guests with their needs, such as providing information about hotel services, local attractions, and event details.
  • Resolve customer complaints and concerns in a professional and timely manner.

Requirements:

  • High school education or equivalent experience.
  • Two years of experience in a related position with a hospitality company.
  • Ability to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Compensation: $35,000 - $45,000 per year based on experience.



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