Automotive Customer Service Representative
2 weeks ago
Position Overview:
Customer Support & Client Accounts
Compensation: $21 per hour
Work Environment: Onsite in Alpharetta, GA
Operational Hours: Varies by department, including shifts from 8am-5pm, 9am-6pm, and at least two weekly shifts from 11am-8pm, along with every other Saturday (typically two to three per month).
Eligibility Requirements:
Must reside within 25 miles of Alpharetta and possess a Bachelor's degree.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls.
- Bachelor's degree is mandatory.
- Process payments and account settlements.
- Perform various tasks as assigned.
- Adhere to compliance policies and procedures.
- Contribute to enhancing Customer Satisfaction scores by meeting qualitative objectives.
- This role is ideal for individuals seeking entry-level opportunities in Customer Service, Client Accounts, or Automotive Finance.
- Proficient in Microsoft Office Suite (Word, Excel, Teams).
- Strong written and verbal communication abilities.
- Exhibit friendliness, tact, efficiency, organization, patience, and the capacity to work effectively under pressure and deadlines.
- Attention to detail is crucial for compliance with federal and state lending and documentation requirements.
- Ability to multitask is essential.
- A willingness to learn, a positive attitude, and flexibility are highly valued.
- A background in Customer Service is advantageous.
- A four-year college degree is preferred but not mandatory.
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