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Service BDC Representative

2 months ago

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Job Overview

Company Overview:

At Sonic Automotive, we are dedicated to providing exceptional opportunities and resources for professional growth. Our extensive network of dealerships is focused not only on sales but also on fostering your career development.

Position Summary:

The Service BDC Representative plays a crucial role in scheduling service appointments for customers who reach out through digital channels. This position is essential in delivering an outstanding customer experience by addressing inquiries in a timely, professional, and accurate manner. The representative will utilize various lead management tools and CRM software to manage customer interactions, maintain updated records, and track customer interests effectively.

Key Responsibilities:
  • Respond to digital inquiries with professionalism and accuracy.
  • Enter customer inquiry data into the CRM system promptly.
  • Schedule service appointments efficiently.
  • Conduct follow-up surveys to gauge customer satisfaction and preferences.
  • Utilize lead management tools effectively.
  • Prepare necessary reports and documentation in a timely manner.
  • Assist with cashier duties as needed.
  • Perform additional job-related tasks as assigned.
  • Maintain ethical standards and ensure the highest level of customer satisfaction.
Qualifications:
  • Exceptional verbal and written communication abilities.
  • Proficient in MS Office Suite.
  • Capable of working independently and collaboratively in a dynamic environment.
  • Strong organizational and time management skills.
  • Able to comprehend and apply rules, regulations, and policies.
Additional Information:

Embarking on a career with us means embracing a culture of teamwork and opportunity. With extensive training, competitive pay, and outstanding benefits, you will discover the advantages of a career in the automotive sector.