Service BDC Representative
2 weeks ago
At Sonic Automotive, we pride ourselves on providing exceptional career opportunities and support for professional growth. Our extensive network of dealerships is dedicated to fostering your success and ensuring a rewarding career path.
Position SummaryThe Service BDC Representative plays a crucial role in scheduling service appointments for customers who reach out to the dealership through online channels. This position is essential in delivering an outstanding customer experience by addressing inquiries in a timely, professional, and courteous manner. The Service BDC Representative utilizes various lead management tools, CRM software, and online resources to manage customer inquiries, update records, and monitor customer interests effectively.
Key Responsibilities- Respond to online inquiries with professionalism and accuracy.
- Accurately input all customer inquiry data into the CRM system.
- Schedule service appointments efficiently.
- Conduct follow-up surveys to gauge customer preferences and satisfaction.
- Utilize lead management tools effectively.
- Prepare necessary reports and documentation promptly.
- Assist with cashier duties as needed.
- Perform additional job-related tasks as assigned.
- Maintain ethical standards and ensure high levels of customer satisfaction in all interactions.
- Exceptional verbal and written communication skills.
- Proficient in MS Office Suite.
- Able to work independently and collaboratively in a dynamic environment.
- Strong organizational and time management abilities.
- Capable of understanding and interpreting rules, regulations, and procedures.
At Sonic Automotive, we believe in investing in our employees' futures. Our comprehensive training programs, competitive compensation packages, and extensive benefits are designed to support your career development in the automotive industry.
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Service BDC Representative
2 weeks ago
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