Automotive Customer Service Specialist

2 weeks ago


Atlanta, Georgia, United States Tlsmotorworks Full time
Company Overview
TLS Motorworks is a locally owned and operated automotive service center dedicated to providing exceptional vehicle maintenance and repair services. We prioritize a supportive work environment, work-life balance, and ongoing professional development for our team members.

Position Summary
We are seeking a proactive and detail-oriented Automotive Customer Service Specialist to join our growing team. This role is essential in ensuring a seamless experience for our customers while contributing to the overall success of our business.

Benefits
  • Standard Monday to Friday work schedule with no weekend shifts.
  • Two weeks of paid vacation after the initial probation period, increasing to three weeks after the first year.
  • Eleven paid holidays throughout the year.
  • Special day off for your birthday.
  • Company contribution of 50% towards health insurance premiums.
  • Six to twelve days of paid training and professional development annually.
  • Opportunities for career advancement within the company.
  • Competitive wages with performance-based bonuses.
  • Weekly team lunches to foster camaraderie.
  • A professional and welcoming workplace culture.

Key Responsibilities
  • Manage and schedule service appointments efficiently.
  • Gather customer and vehicle information prior to their arrival when feasible.
  • Welcome customers promptly and courteously, ensuring a positive first impression.
  • Provide detailed and accurate written estimates for labor and parts required.
  • Monitor the status of repairs throughout the day and keep customers informed.
  • Communicate any changes to estimates or timelines, ensuring customer understanding and authorization for additional work.
  • Advise customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Oversee technician productivity and facilitate daily team meetings.

Qualifications
  • Experience in sales or customer service is essential.
  • Prior automotive service experience is advantageous but not mandatory.
  • A high school diploma or equivalent is required.
  • All candidates must be legally authorized to work in the United States.
  • Ability to successfully complete pre-employment screenings, including background checks and drug tests.


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