Automotive Customer Service Specialist
2 weeks ago
TLS Motorworks is a locally owned and operated automotive service center dedicated to providing exceptional vehicle maintenance and repair services. We prioritize a supportive work environment, work-life balance, and ongoing professional development for our team members.
Position Summary
We are seeking a proactive and detail-oriented Automotive Customer Service Specialist to join our growing team. This role is essential in ensuring a seamless experience for our customers while contributing to the overall success of our business.
Benefits
- Standard Monday to Friday work schedule with no weekend shifts.
- Two weeks of paid vacation after the initial probation period, increasing to three weeks after the first year.
- Eleven paid holidays throughout the year.
- Special day off for your birthday.
- Company contribution of 50% towards health insurance premiums.
- Six to twelve days of paid training and professional development annually.
- Opportunities for career advancement within the company.
- Competitive wages with performance-based bonuses.
- Weekly team lunches to foster camaraderie.
- A professional and welcoming workplace culture.
Key Responsibilities
- Manage and schedule service appointments efficiently.
- Gather customer and vehicle information prior to their arrival when feasible.
- Welcome customers promptly and courteously, ensuring a positive first impression.
- Provide detailed and accurate written estimates for labor and parts required.
- Monitor the status of repairs throughout the day and keep customers informed.
- Communicate any changes to estimates or timelines, ensuring customer understanding and authorization for additional work.
- Advise customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
- Oversee technician productivity and facilitate daily team meetings.
Qualifications
- Experience in sales or customer service is essential.
- Prior automotive service experience is advantageous but not mandatory.
- A high school diploma or equivalent is required.
- All candidates must be legally authorized to work in the United States.
- Ability to successfully complete pre-employment screenings, including background checks and drug tests.
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