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Guest Services Coordinator

2 months ago

San Diego, California, United States Mission Bay Inn San Diego Full time

We are looking for a courteous and professional Hospitality Front Desk Associate committed to delivering an exceptional experience for all visitors.

The ideal candidate will be tasked with welcoming guests, managing their information, allocating rooms, and responding to any questions to guarantee a delightful stay.

Essential qualifications for this position include: outstanding communication abilities, a robust work ethic, and a dedication to guest satisfaction.

If you feel you meet these criteria, we welcome your application.

Key Responsibilities:
  • Address guest inquiries and concerns as necessary
  • Manage bookings through various platforms and assist with guest questions
  • Collaborate with housekeeping to ensure rooms are ready for guest arrivals
  • Maintain precise records of guest accounts
  • Facilitate guest check-ins and check-outs, assign rooms, and document payment details
Qualifications:
  • High school diploma, GED, or equivalent
  • Experience in customer service and conflict resolution
  • Strong organizational, time management, and interpersonal skills
  • Proficiency in Microsoft Office and booking software
  • Background in the hospitality sector (preferred)