Strategic Account Executive, TPA

3 days ago

Richardson, Texas, United States UnitedHealth Group Full time
Job Summary

As a Strategic Account Executive at UnitedHealth Group, you will play a critical role in developing and maintaining business relationships with key customers. Your primary responsibility will be to create and execute strategic retention and growth plans to drive customer satisfaction, retention, and revenue growth.

Key Responsibilities
  • Develop and maintain strong relationships with customers, serving as a trusted business advisor and healthcare consultant.
  • Establish and cultivate relationships with consultants and brokers, recognizing the value they bring to our customers.
  • Create and execute strategic retention and growth plans for assigned customers, documenting and maintaining the plans within the formal Business Planning process.
  • Strategically plan, negotiate, and influence interactions and relationships with customers, their brokers/consultants, and internal team members to achieve strategic account goals.
  • Deliver value to customers through plan performance, account management, and service results.
  • Develop and maintain a detailed knowledge base of assigned customers, beyond traditional healthcare-focused information/knowledge, to become an extension of the customer's business.
  • Facilitate the lifecycle of the customer relationship from RFP to renewal, including new customer implementations.
  • Clearly demonstrate the value propositions to upsell specialty and ancillary business and improve customer growth and retention.
  • Select, lead, and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer's relationship with UnitedHealth Group.
  • Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process.
  • Prepare, host, and follow-up on annual strategic planning sessions with customers.
  • Determine and clearly articulate the value story, trend drivers, and tracking of solutions performance to customers.
  • Participate in or represent account management in special projects.
  • Provide sales and marketing support through participation in finalist presentations and participate in Health and Benefit Fairs for assigned customers.
  • Assist in training and mentoring new SAEs and other Account Management team members.
Requirements
  • State health insurance license.
  • Life insurance licenses, or the ability to obtain within 3 months from start date.
  • 5+ years of progressively more responsible sales and/or service experience.
Preferred Qualifications
  • 3+ years of strategic and consultative sales and/or account management experience.
  • TPA experience.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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