VP, Customer Success Strategic Accounts Leader

2 days ago


Richardson, Texas, United States RealPage Full time
Job Title: VP, Customer Success Strategic Accounts

RealPage is seeking a highly skilled and experienced VP, Customer Success Strategic Accounts to join our team. As a strategic leader, relationship builder, and loyalty creator, you will be responsible for driving adoption and growth in support of our Strategic Accounts.

Key Responsibilities:
  • Develop and execute a strategy for assigned Strategic customers that aligns with the company's growth objectives.
  • Drive Customer Success outcomes, including reducing client churn, driving product adoption, and increasing customer lifetime value.
  • Develop and build the Customer Success Manager talent required to drive retention, adoption, and advocacy in the strategic accounts.
  • Expand and grow revenue in the Strategic Accounts through driving advocacy and adoption programs.
  • Act as a player and a coach in developing strategic customer partnerships.
Requirements:
  • Bachelor's degree in Business Administration or a related field.
  • 12+ years of account management experience in a SaaS or subscription enterprise software company.
  • 10+ years of experience in customer-facing roles, with at least 5 years in a senior-level position managing people managers.
  • Multi-family experience a plus.
  • Strong Excel, PowerPoint, SalesForce, and CRM experience highly preferred.
What We Offer:
  • A fast-paced and dynamic work environment.
  • The opportunity to positively impact our customer relationships and have a high impact on RealPage's growth and brand in the marketplace.


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