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Evening Guest Services Auditor

2 months ago

Kissimmee, United States Delta Hotels Celebration Orlando Full time
Job Overview

Our esteemed establishment is in search of a dedicated night auditor to become part of our expanding team of hospitality experts. The perfect candidate will possess a keen eye for financial accuracy, a genuine passion for engaging with guests, and an unwavering dedication to customer satisfaction. While prior hotel experience is not mandatory, experience in guest services is highly valued.

Key Responsibilities:
  • Perform additional bookkeeping, administrative, and accounting tasks as needed.
  • Examine, audit, and reconcile all financial documentation, including room charges, cash drawer transactions, credit card activities, final bill preparations, and occupancy statistics.
  • Manage housekeeping, security, and service requests, address guest inquiries, resolve complaints, and handle reservations and check-ins, along with other front desk responsibilities.
  • Prepare and distribute daily, weekly, and monthly reports to the general manager, department heads, and hotel management.
  • Deliver outstanding service to all guests throughout their stay.
Qualifications:
  • A high school diploma or equivalent is required; some college education is preferred.
  • Availability for a flexible schedule, including overnight shifts.
  • Experience in the hospitality sector or guest services is preferred, but not essential.
  • Exceptional customer service and communication skills are necessary.
  • Proficiency in computer usage is required; familiarity with accounting or reservation software is advantageous.
About Our Company

Experience tranquility with a hint of magic at Delta Hotels Celebration Orlando. Nestled near the charming town of Celebration, our resort is set on 20 acres of lush tropical gardens and is conveniently located near major attractions. Enjoy seamless exploration with complimentary shuttle services to nearby theme parks.