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Night Auditor

2 months ago

Kissimmee, Florida, United States Melia Orlando Celebration Full time
Job Summary

Melia Orlando Celebration is seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and maintaining the integrity of our accounting systems.

Key Responsibilities
  • Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
  • Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and house accounts.
  • Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Transmit credit card batches.
  • Act as hotel system liaison during night hours. Call in and open tickets with Opera or system support during the overnight hours if a system fails or issues occur.
  • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  • Perform all Front Desk Agent and/or Melia Connect functions as required; may assist in booking room reservation; may assist in answering hotel phone calls and notifying guests of messages.
  • Accurately process all cash and credit card transactions in accordance to hotel policy and procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
  • Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
  • To ensure all messages/wake-up calls are entered into the Front Office system promptly and correctly.
  • Complete pre and post-shift duties as assigned.
  • Notify management of any malfunctioning equipment or accessories.
  • Maintain complete knowledge of POS and manual systems.
  • To respect any confidential information received regarding guests, staff, and management.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Maintain positive guest relations.
  • Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
  • Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
  • May assist by performing other front office duties as needed.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a similar role preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Proficiency in hotel accounting systems and software.