Family Services Specialist
23 hours ago
At Oklahoma Human Services, we are seeking a highly skilled and dedicated Family Services Specialist to join our team.
This role is responsible for providing world-class service to clients of Adult and Family Services, ensuring that they receive accurate and timely assistance with their eligibility for various programs.
The ideal candidate will possess excellent customer service, flexibility, and organizational skills, with the ability to work in a fast-paced environment.
Responsibilities include:
- Interviewing and processing electronic applications and renewals for all AFS programs
- Interpreting and applying policy and procedures
- Providing clear documentation of casework
- Independently performing complex tasks
- Providing first contact resolution for clients via phone and online platforms
The selected candidate will undergo a two-week training academy in Norman, OK, and will be required to attend all mandatory training sessions.
This is a telework position, with the employee working from home after the initial 120-day training period.
Minimum qualifications include:
- Level I: Two years of clerical office work in a business, public sector, or social work environment, or an equivalent combination of education and experience
- Level II: A bachelor's degree, or an associate's degree plus two years of clerical office work, or an equivalent combination of education and experience
Preference may be given to applicants with previous call center experience.
OKDHS is a Fair Chance Employer and an equal opportunity employer.
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