Facility Admissions Coordinator

3 days ago


La Plata Maryland, United States University of Maryland Medical System Full time
Job Summary

Under general supervision, the Facility Admissions Coordinator performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department-specific standards for data entry and patient selection.

Key Responsibilities
  1. Customer Service: Serves as the first point of contact for patients and visitors, providing exceptional customer service and ensuring a customer-focused, quality-conscious work climate.
  2. Data Collection and Verification: Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage, and provides cost estimates.
  3. Registration and Scheduling: Maintains regulatory and functional knowledge of all registration information required, ensures timely and accurate reporting/billing, and performs clerical duties as necessary.
  4. Wayfinding and Navigation: Provides wayfinding to all clinics and registration assistance, ensuring safe and efficient navigation of patients to their appointments.
  5. Financial Clearance: Educates patients regarding adequate insurance coverage, understands applicable hospital and physician billing requirements, and communicates the proper procedures and requirements to patients.
  6. Communication and Problem-Solving: Communicates coverage issues to the service areas, works with patients and staff to resolve, and ensures accuracy and completion of paperwork.
  7. Departmental Support: Maintains department scheduling templates for applicable providers, ensures appropriate scheduling utilization, and maintains consistent contact with the Care Management team and Social Work departments.
  8. Training and Development: Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.


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