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Farm Store Sous Chef

2 months ago

Springfield, Massachusetts, United States Agric Organics Full time
About the Role

We are seeking a highly motivated and professional individual to join our team as a Farmstore Deli Chef at Agric Organics. This is a key role within our organization, and the successful candidate will be an active member of our leadership team.

Key Responsibilities
  • Assist in supervising day-to-day store activities and ensure overall store performance.
  • Manage schedules and develop operational action plans to improve operating results.
  • Monitor and deliver the HACCP program for the Deli to ensure effective standards in line with hygiene and quality regulations.
  • Ensure the regular and systematic cleaning and maintenance of the equipment in the Deli, kitchen, and front of the house.
  • Prepare hot and cold deli food, including vegan options, hot foods, steamed table foods, rotisserie chicken, and fried chicken.
  • Inspect products for satisfactory production quality and make judgments about flavor, taste, aroma, colors, texture, or smoothness.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Maintain attractive product presentation by arranging items for display.
  • Understand and communicate the company's overarching strategy and core values to create a sense of teamwork and membership among employees.
  • Provide a friendly and customer-service-oriented attitude by greeting customers, answering questions, and taking orders.
  • Promote product sales through suggestive selling initiatives and product arrangements.
  • Monitor the competitive environment within the community and inform the direct leader regarding adjustments necessary to maintain the company's competitive position.
  • Provide product feedback to the direct leader, including recommendations regarding new items to carry or those that should be discontinued.
  • Maintain a clean, safe, and sanitary working and shopping environment by adhering to the company's safety procedures.
  • Ensure store personnel adhere to inventory procedures and product handling guidelines to minimize losses.
  • Ensure an appropriate resolution of operational customer concerns in the direct leader's absence.
  • Identify and rectify hazards, ensuring proper ergonomics and maintaining store equipment in proper working order.
  • Supervise the day-to-day operations of the team, escalating issues to the appropriate level of support and/or leadership when necessary.
  • Ensure direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business.
  • Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data.
Requirements
  • Ability to perform duties with or without reasonable accommodation.
  • Ability to stock merchandise from store receiving to shelving.
  • Ability to stand for long periods of time and work independently on repetitive tasks.
  • Ability to place products on shelving at various heights, lift and move 50 pounds.
  • Ability to operate hazardous tools safely and equipment such as a slicer, deep fryer, etc.
Job Qualifications
  • Must be 18 years of age or older to be employed for this role with a valid MA driver's license.
  • Ability to read and operate digital equipment, meters, dials, and/or calibrated scales.
  • Ability to work both independently and within a team environment.
  • Ability to learn new systems, methods, or processes.
  • Ability to use non-precision and precision hand tools.
  • Ability to work well with fellow partners and promote a team environment.
  • Ability to communicate with customers effectively and partners in written and verbal form.
  • Ability to provide and lead others to provide prompt and courteous customer service.
  • Ability to develop rapport, trust, and open communication that enhance the growth and job performance of direct reports.
  • Ability to evaluate and drive performance of self and others.
  • Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to conform to food service sanitation practices.
  • Ability to operate equipment safely and properly, including electronic/manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Ability to stay organized and multi-task in a professional efficient manner, following instructions and giving attention to detail.
Preferred Qualifications
  • At least one year of experience in kitchen-related work environment.
  • Cooking experience preferably in a medium to high volume environment.
  • Proficiency in the use of certain kitchen tools and cooking/processing equipment.
  • Strong level of comfort with basic math skills, specific to scaling recipes as needed.
  • Ability to stand for long periods of time and work independently on repetitive tasks.
  • Excellent verbal and written communication skills.
  • Currently hold a ServSafe Manager Certification or Allergen Awareness certification, First Aid/CPR/AED certification (or comparable food handlers permit to fulfill state regulations & requirements).
  • Meet any state and federal requirements for handling SNAP and HIP transactions.
Education and Experience
  • A minimum of 18 years of age is required with a valid Massachusetts driver's license.
  • High School Diploma or equivalent preferred.
  • A minimum of 1 year of related work experience is required.
  • A combination of education and experience provides equivalent knowledge.
  • Prior management experience preferred.
  • Food Handler certification is required.