Patient Access Service Representative

5 hours ago


Milwaukee, Wisconsin, United States Froedtert Health Full time
Job Summary

The Patient Access Service Representative plays a critical role in ensuring a positive patient experience at Froedtert Health. As a key member of our team, you will be responsible for greeting and registering patients, verifying demographic information, and collecting payments for services rendered. Your excellent communication skills and ability to multitask will be essential in providing exceptional customer service and ensuring a smooth patient flow.

Responsibilities
  • Register patients and update demographic information
  • Collect payments for copays, supplies, and services rendered
  • Balance daily cash collections
  • Obtain patient signatures
  • Assist patients with ancillary appointment scheduling and forms
  • Schedule, cancel, and reschedule patient appointments
  • Answer and direct telephone calls
Requirements

To be successful in this role, you will need:

  • Previous experience in a healthcare setting
  • One year of experience as a receptionist/assistant or in a customer service field
  • High School diploma or equivalent
  • Effective communication skills, oral and written
  • Ability to multi-task and prioritize tasks
  • Strong proactive organizational skills
  • Excellent customer service skills
  • Proficiency in Microsoft Outlook and Word
  • Knowledge of medical terminology and EpicCare (preferred)
  • Proficiency in Microsoft Excel (preferred)
Perks and Benefits

Froedtert Health offers a variety of perks and benefits to our staff, including:

  • Paid time off
  • Growth opportunities through Career Pathways and Career Tuition Assistance
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, CareWork, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available


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