Patient Access Service Representative Lead

1 week ago


Milwaukee, Wisconsin, United States Froedtert & Medical College of Wisconsin Full time
Delivering Exceptional Patient Experiences

The Patient Access Service Representative plays a vital role in creating a welcoming and friendly environment for patients and visitors. As a key member of the healthcare team, you will be responsible for providing exceptional customer service, addressing patient concerns, and ensuring a smooth and efficient experience for all individuals interacting with our facility.

Key Responsibilities:
  • Proactively greet patients and visitors, creating a positive and helpful atmosphere
  • Address patient concerns and provide solutions in a timely and professional manner
  • Collaborate with healthcare teams to ensure seamless patient flow and efficient access to services
  • Provide accurate and timely information to patients and families regarding their care and treatment
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and conflict resolution skills
  • Knowledge of healthcare operations and patient access processes


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