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Patient Access Service Representative
2 months ago
The Patient Access Service Representative plays a vital role in delivering exceptional patient experiences. This individual will be responsible for greeting patients and visitors, creating a welcoming atmosphere, and providing outstanding customer service both in person and over the phone.
Responsibilities- Proactively greet patients and visitors, creating a positive and friendly experience
- Provide exceptional customer service, addressing patient needs and concerns
- Manage front desk operations, including scheduling and registration
- Collaborate with healthcare teams to ensure seamless patient care
- Develop strong relationships with patients, families, and healthcare providers
To be successful in this role, you will need:
- A minimum of one year of experience in a customer service or receptionist role
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office and EpicCare
- Knowledge of medical terminology and healthcare practices
Froedtert Health is a leading healthcare provider in eastern Wisconsin, offering a range of services and specialties. Our team is dedicated to delivering exceptional patient care and advancing medical research and education.
We are proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
