Patient Access Service Representative

4 days ago


Milwaukee, Wisconsin, United States Froedtert Hospital Full time
Job Summary

The Patient Access Service Representative plays a vital role in delivering exceptional patient experiences. This individual will be responsible for greeting patients and visitors, creating a welcoming atmosphere, and providing outstanding customer service both in person and over the phone.

Responsibilities
  • Proactively greet patients and visitors, creating a positive and friendly experience
  • Provide exceptional customer service, addressing patient needs and concerns
  • Manage front desk operations, ensuring a smooth and efficient experience for patients and staff
  • Collaborate with healthcare teams to ensure seamless patient care
  • Develop and maintain a thorough understanding of medical terminology and EpicCare
Requirements
  • High School diploma or equivalent required
  • Minimum one year of experience in a customer service or receptionist role
  • Effective communication and organizational skills
  • Ability to multitask and prioritize tasks
  • Proficiency in Microsoft Outlook, Excel, and Word
Perks and Benefits

Froedtert Health offers a range of benefits to support the well-being and career growth of its staff, including:

  • Paid time off
  • Growth opportunities through career pathways and tuition assistance
  • Academic partnerships with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan and comprehensive insurance options
About Froedtert Health

Froedtert Health is a regional health network that operates eastern Wisconsin's only academic medical center and adult Level I Trauma center. Our network includes ten hospitals, nearly 2,000 physicians, and over 45 health centers and clinics. We are proud to be an Equal Opportunity Employer and value diversity in our workforce.



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