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Patient Access Service Representative
2 months ago
The Patient Access Service Representative plays a vital role in delivering exceptional patient experiences at Froedtert Hospital. This individual will be responsible for greeting patients and visitors, creating a welcoming atmosphere, and providing outstanding customer service both in person and over the phone.
Responsibilities- Proactively greet patients and visitors, ensuring a positive and friendly experience.
- Provide exceptional customer service, addressing patient inquiries and concerns in a timely and professional manner.
- Manage front desk operations, including scheduling, registration, and billing.
- Collaborate with healthcare teams to ensure seamless patient flow and efficient communication.
- Develop and maintain a thorough understanding of hospital policies, procedures, and systems.
- Bachelor's degree in a related field or equivalent experience.
- Minimum one year of experience in a customer-facing role, preferably in a healthcare setting.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Knowledge of medical terminology and EpicCare is a plus.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Access to cutting-edge medical technology and innovative treatments.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
