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Guest Service Representative

2 months ago

Charlotte, North Carolina, United States Hyatt House CharlotteCenter City Full time

Job Summary

The Guest Service Agent is a key member of the Hyatt House Charlotte/Center City team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and providing exceptional customer service.

Key Responsibilities

  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Process guest arrivals and departures, handling room assignments and key cards.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work closely with the front desk team to ensure a smooth and efficient check-in and check-out process.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.

What We Offer

As a Guest Service Agent at Hyatt House Charlotte/Center City, you will enjoy a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.