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Guest Services Representative

2 months ago

Charlotte, North Carolina, United States StepStone Hospitality Full time

Job Type

Full-time

StepStone Hospitality is seeking a dedicated Guest Services Representative to become a vital part of our welcoming team.

Key Responsibilities:

  • Check-in and assign accommodations to guests.
  • Provide room keys and escort instructions to guests or Guest Service Agents.
  • Organize and manage incoming correspondence and messages.
  • Facilitate communication through various channels.
  • Respond to guest inquiries regarding hotel amenities, check-in procedures, and local attractions.
  • Maintain accurate records of room availability and pricing.
  • Calculate bills, process payments, and provide change as necessary.
  • Handle reservations through multiple communication methods.
  • Post charges for services such as lodging, dining, and telecommunication to guest accounts when systems are down.
  • Assist guests with transportation and entertainment bookings.
  • Safeguard guest valuables in secure storage.
  • Utilize various office software proficiently.
  • Possess comprehensive knowledge of nightly operations, including audit procedures.

Qualifications:

The ideal candidate will possess the following skills:

  • Familiarity with the Opera property management system is advantageous.
  • Proficient command of the English language for effective communication with guests and team members.
  • Strong reporting and documentation skills.
  • Ability to assist with diverse administrative tasks as required.
  • Willingness to participate in mandatory meetings.
  • Commitment to completing projects and assignments with professionalism and attention to detail.
  • Ability to thrive in high-pressure environments and adapt to change.
  • Take initiative for personal and professional development.
  • Strong mathematical and computer skills.
  • Relevant experience and additional training are preferred.
  • CPR and first aid certification are a plus.

Equal Opportunity Employer: All qualified candidates will be considered for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.