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Guest Services Representative

2 months ago

Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time
Position Overview

StepStone Hospitality Inc. is seeking a dedicated Front Desk Agent to enhance our customer service experience.

Key Responsibilities:
  • Check-in and allocate rooms to guests.
  • Provide room keys and escort instructions to guests or Guest Service Agents.
  • Organize and monitor incoming correspondence.
  • Facilitate communication through various channels.
  • Respond to inquiries regarding hotel amenities, guest registration, and local attractions.
  • Maintain accurate records of room availability and pricing.
  • Calculate bills, process payments, and provide change to guests.
  • Handle reservations, including making, confirming, and canceling through all communication methods.
  • Post charges for room services, food, beverages, or telephone use to guest accounts when necessary.
  • Assist guests with transportation or entertainment bookings.
  • Safeguard guest valuables in the hotel safe.
  • Utilize various office software proficiently.
  • Possess comprehensive knowledge of each shift's responsibilities, including night audit tasks.
Qualifications:

The ideal candidate will possess the following skills:

  • Familiarity with the Opera operating system is advantageous.
  • Proficient command of the English language for effective communication.
  • Ability to accurately relay information.
  • Willingness to assist with various administrative tasks as required.
  • Participation in mandatory meetings.
  • Commitment to completing projects and assignments with professionalism and thoroughness.
  • Capability to adapt to high-pressure situations and embrace change.
  • Accountability for personal growth and development.
  • Strong mathematical and computer skills.
  • Relevant experience and additional education are preferred.
  • CPR and first aid certifications are a plus.

StepStone Hospitality Inc. is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.