Field Technical Support Specialist

2 weeks ago


King of Prussia, Pennsylvania, United States The Timken Company Full time


**Your Career Starts at Timken**
If you are seeking a rewarding career that offers opportunities for personal and professional growth, consider Timken. Our team enhances productivity by boosting the efficiency and reliability of the machinery that powers various industries.

**Position Overview**
Timken Power Systems, a division of Philadelphia Gear Brand, is looking for an **Onsite Technical Services Technician**. This role is pivotal in delivering technical assistance through on-site repairs and component replacements for Philadelphia Gear and other related equipment, including Marine Reduction Gears associated with various prime movers such as motors, engines, and driven equipment like pumps, compressors, generators, and fan impellers.

**Key Responsibilities**
  • Identify the root causes of equipment failures through visual inspections and auditory assessments, or by utilizing diagnostic tools as necessary.
  • Assess the scope of repairs and/or necessary replacement parts by overseeing the disassembly of equipment and evaluating any questionable components.
  • Supervise the repair processes to ensure compliance with design specifications and verify proper functionality post-repair.
  • Compile and submit service reports for each assignment promptly, along with time sheets, expense reports, and corrective action forms within designated timeframes.
  • Engage in extensive travel across various locations, including international assignments, to support critical equipment on marine vessels for military applications.
  • During larger projects, assume a supervisory role over subcontractors engaged in extended service contracts.
  • Complete a minimum of 40 hours of training annually through PG/Timken University or other sanctioned training programs.
  • Maintain and acquire multiple safety certifications such as BOSIET, OSHA-10, OSHA MARITIME, DBIDS, TWIC, etc.

    **Essential Skills and Attributes**
    Candidates should demonstrate the ability to manage multiple tasks, establish goals and priorities, oversee projects with precision and organization, meet deadlines, and effectively communicate with all levels of customers and internal teams. Proficiency in Microsoft Office applications and strong written and verbal communication skills are essential.

    **Physical Requirements**
    Applicants must be capable of walking, standing, climbing, lifting up to 25 pounds, crouching, crawling, and working on elevated platforms, catwalks, and offshore rigs. Candidates should possess the ability to see and hear adequately. It is crucial to maintain and develop technical expertise to remain among the top-tier service providers for both industrial and marine applications. A high school diploma is required. This position may necessitate extended working hours to accommodate customer demands, including multi-week assignments.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.



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