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Technical Customer Support Specialist

2 months ago


King of Prussia, Pennsylvania, United States PromptCare Companies Inc Full time
Customer Service Representative - PromptCare

PromptCare Companies Inc is seeking a motivated Customer Service Representative to enhance our operations in the high-tech respiratory sector. The successful candidate will excel in delivering outstanding customer support within the durable medical equipment industry, specifically focusing on resupply services. If you possess a strong commitment to customer satisfaction and relevant experience in the respiratory home equipment field, this position may be ideal for you.

Job Type
  • Full-Time, 40 hours per week
  • Flexible 8-hour shifts available
Qualifications
  • High School Diploma or equivalent required
  • Experience in a Respiratory Home Durable Medical Equipment setting is preferred
  • Proficient in PC usage, particularly with the MS Office suite
Key Responsibilities
  • Process sales orders for Durable Medical Equipment
  • Verify insurance details and maintain patient records
  • Handle patient prescriptions and liaise with patients and healthcare providers
  • Acquire knowledge of various applications relevant to the role
  • Adhere to company policies and procedures
Physical Requirements

This position necessitates the ability to communicate effectively, listen attentively, and occasionally lift items weighing up to 35 pounds.

Benefits & Perks
  • Competitive Salary
  • Comprehensive Medical, Dental, and Vision Plans
  • 401(k) Retirement Plan
  • Paid Time Off and Holidays
  • Referral Bonuses and Discount Programs
  • Lunch & Learn Initiatives
  • Employee Recognition Programs

PromptCare Companies Inc is committed to fostering a diverse and inclusive workplace.