Customer Service Representative

3 days ago

Pasadena, Texas, United States CBSL Transportation Services Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role requires excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment.

Key Responsibilities:
  • Ensure all dispatches are entered accurately, to include product information, delivery location, tank status, customer information, and internal notes critical to customer requirements.
  • Assign all drivers' work for the next day using the first-in/first-out seniority list.
  • Notify drivers of their loads the next day.
  • Double-check all dispatches created by data entry to ensure they are error-free and then stuff them in the correct boxes.
  • Back up the dispatcher during lunch hour and any time the need arises.
  • Responsible for scanning all appropriate documents, such as cleaning certificates and pressure test certificates.
  • Responsible for ordering on the book and updating as necessary.
  • Responsible for adding same-day orders to the ASAP/Add-on book.
  • Responsible for sending orders and advising the load planner on the next day's orders.
  • Responsible for updating the orders/spreadsheets for Invista with tank number and depot information and sending them out to the appropriate parties.
Requirements:
  • 2-3 years of customer service experience in a transportation/logistics industry.
  • High school diploma or equivalent.
  • Dispatch experience is desired but not required.
  • Good verbal and written communication skills.
  • Interpersonal skills and professional telephone etiquette.
  • Organizational skills, ability to multitask, and problem-solving skills.
  • Computer and data entry skills.
  • Proficiency in Microsoft Word, Excel, Outlook, etc.
  • Familiar with email system communications.
  • Punctuality and dependability.
  • Applicants must be at least 18 years of age to be considered.
Benefits:
  • Weekly pay.
  • Medical insurance - two plan options.
  • Dental plan & vision benefits.
  • Paid time off (PTO).
  • 8 paid holidays + 1 floater holiday.
  • Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option.
  • Short-term/long-term disability core benefits + buy-up options.
  • $25,000 life insurance core benefit + buy-up options.
  • Accidental death & dismemberment insurance (AD&D).
  • Critical illness and accident insurance.
  • Flexible spending account (FSA) & dependent care FSA.
  • Tuition reimbursement program.

You may apply directly through our website: www.cbsltrans.com and by sending us your resume at recruiting@cbsltrans.com

Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.

No recruiters or agencies without a previously signed contract. No phone calls please.

CBSL Transportation Services Inc. is an Equal Opportunity Employer.

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