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Airport Operations Coordinator

2 months ago

Monterey, California, United States Envoy Air Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as an Airport Agent. As a key member of our ground handling team, you will play a critical role in ensuring the safe and efficient movement of aircraft and passengers.

Key Responsibilities
  • Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures.
  • Load, unload, and sort baggage, as well as transfer passenger baggage on the ramp, cargo/freight, and company materials.
  • Operate ground equipment such as tugs, belt loaders, and bag carts to support aircraft operations.
  • Collaborate with internal teams to ensure safe and on-time departures.
  • May clean aircraft interiors, lavatories, and other areas as needed.
  • Provide exceptional customer service to passengers, responding to their needs and resolving issues in a timely and friendly manner.
  • Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees.
  • Communicate with passengers regarding their trips and belongings.
  • Process passenger information accurately and ensure flights are sent out on time.
Requirements
  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Valid, unexpired, and unsuspended state driver's license
  • Ability to work rotating shifts, including days, overnights, weekends, and holidays
  • Flexibility to work additional hours with short notice when operationally necessary
  • Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
  • Ability to work in variable weather conditions
  • Excellent communication and interpersonal skills
  • Ability to read, write, fluently speak, and understand the English language
About Envoy Air Inc.

Envoy Air Inc. is a leading regional airline and ground handling services provider, operating under the American Eagle brand. We offer a stable, secure, and fast-growing work environment with opportunities for career development and advancement.