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Director of Operations

1 month ago

Monterey, California, United States Cypress Healthcare Partners Full time
Job Title: Director of Operations

Job Summary:

The Director of Operations is a key leadership position responsible for overseeing the operational management of Salinas Valley Health Clinics. This role reports directly to the Vice President of Operations and works closely with the Executive Team to ensure the organization's operational and financial policies and procedures are adequate and sound.

Key Responsibilities:

  • Coordinate daily operations to drive operational excellence across all SVHC clinics.
  • Direct Managers/Administrators at all SVHC practices and maintain staff policies and practices in conjunction with affected departments.
  • Conduct analyses to identify opportunities to improve provider and patient experiences, streamline end-to-end operations, and measure performance against success metrics.
  • Build a high-performing team of Managers/Administrators and work collaboratively with the SVHC team.
  • Develop and submit recommendations for efficient, quality, and compliant operations.
  • Work with the Enterprise Population Health team to support population health management activities surrounding quality measures and reimbursement for programs such as MACRA/MIPS, Anthem HMO/EPHC, Aspire, CCAH, etc.
  • Oversee the implementation and monitoring of established workflows surrounding quality metrics.
  • Present periodic reports to the SVHC Executive Team reflecting services and operational activities of the different service lines or practice locations.
  • Establish and maintain high-level employee engagement and morale.
  • Maintain a high-degree of knowledge and understanding of the policies and procedures of SVHC.

Requirements:

  • At least 5-7 years prior experience as a medical practice manager or administrator with a medical practice of more than 25+ physicians in multiple locations.
  • MHA, MBA, or Master's Degree in a field related to healthcare or business administration is preferred.
  • Financial expertise in healthcare fiscal management.
  • Epic EHR experience preferred.
  • Current California Driver's License, reliable vehicle, and proof of insurance.
  • Certified Medical Practice Executive (CMPE) through MGMA's American College of Medical Practice Executives (ACMPE) is desirable.

Supervisory Responsibilities:

Direct management responsibility of the operational management team within SVHC, which ranges from Managers and Administrators. These Managers and Administrators directly manage a team of approximately employees.

Condition of Employment:

Salinas Valley Health Clinics requires proof of COVID-19 vaccination or a valid religious or medical reason not to be vaccinated.