Senior Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to oversee the daily operations of our facilities. As the Senior Operations Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The ideal candidate will possess excellent communication skills, remain focused on ensuring both positive customer experiences and positive team/employee experiences, and be a team player as well as an effective leader.
- Oversee the work of all employees and set clear objectives
- Hire qualified personnel according to standards set forth by the company
- Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
- Manage budgets and expenses, analyze and report on financial information
- Develop and implement a strong marketing strategy to promote the hotel's services
- Communicate with customers when appropriate
- Resolve issues that arise with maintenance, equipment, and renovations
- Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
- Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications:
- Proven experience as a Senior Operations Manager is preferred
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Well-versed in hotel management best practices and relevant laws/guidelines
- Ability to resolve issues with a customer-focused orientation
- An outgoing personality
- Excellent communication skills
- Strong organizational and time-management skills
- Bachelor's degree in Hospitality Management, Business Administration, or relevant field is preferred
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