Guest Services Coordinator

4 days ago


New York, New York, United States Twin Tier Hospitality Full time
Job Opportunity: Guest Services Coordinator

We are seeking a highly organized and customer-focused Guest Services Coordinator to join our team at Twin Tier Hospitality. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, managing room assignments, and maintaining accurate records. If you have excellent communication skills, a strong work ethic, and a passion for customer service, we encourage you to apply.

About the Role:

  • Provide exceptional guest service, ensuring seamless check-in/check-out processes, and maintaining a high level of productivity in a fast-paced environment.
  • Manage guest registration, room assignments, and special requests with precision and attention to detail.
  • Efficiently handle check-ins/check-outs, including credit/cash handling policies and friendly communication.
  • Maintain accurate records, update systems, and verify information to ensure data integrity.
  • Collaborate with colleagues to achieve optimal workflow, share knowledge, and support team goals.

Requirements:

  • Degree in hospitality, customer service, or related field; equivalent experience considered.
  • Three months to one year of employment in a related position with this company or other organization(s).
  • Prior experience with hotel operations, front desk procedures, and reservation systems is beneficial.
  • Excellent communication, problem-solving, and time management skills, with a focus on customer satisfaction.
  • Able to lift up to 60 lbs., push/pull 120 lbs., and continuously walk/stand for 90-95% of an 8-hour shift.

Estimated Salary Range: $19.00 - $21.00 per hour, based on location (La Quinta NYC Central Park - New York, NY) and industry standards. Compensation may vary depending on qualifications and experience.



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