Luxury Guest Relations Coordinator

4 days ago


New York, New York, United States Cipriani Full time

Cipriani is an equal opportunity employer seeking a highly skilled VIP Experience Manager to join our team. This role will play a critical part in creating a seamless and enjoyable experience for our guests, ensuring their stay with us is truly memorable.

Job Overview:

The VIP Experience Manager will be responsible for managing VIP guest relationships, ensuring that every aspect of their stay meets our high standards of quality and service. This includes coordinating with hotel departments to ensure a smooth and polished guest arrival experience.

This individual will possess excellent communication skills, with the ability to work effectively with guests, colleagues, and management. They will have strong analytical skills, with the ability to monitor and analyze data to identify areas for improvement.

The estimated salary for this position is $80,000 - $100,000 per year, depending on location and experience.

We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. Our company culture values teamwork, innovation, and customer satisfaction, and we are committed to upholding these standards in all aspects of our business.

Responsibilities:
  • Manage VIP guest relationships to ensure a seamless and enjoyable experience
  • Coordinate with hotel departments to ensure a smooth and polished guest arrival experience
  • Monitor and analyze data to identify areas for improvement
  • Communicate effectively with guests, colleagues, and management


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