Guest Services Coordinator

3 days ago

New York, New York, United States James NoMad NYC Full time
Job Title: Guest Services Coordinator

About James NoMad NYC:

At James NoMad NYC, we strive to provide exceptional guest experiences through attentive, courteous, and efficient service. Our team is dedicated to ensuring a memorable stay for our guests.

Job Summary:

The Guest Services Coordinator will be responsible for providing top-notch service to our guests during check-in, stay, and checkout, maximizing room revenue and occupancy. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

  • Greet and welcome guests at the Front Desk according to Highgate Hotel standards.
  • Maintain PBX console operation and ensure hotel standards are met.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Log and deliver packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer guest inquiries about restaurants, transportation, and entertainment.
  • Follow cash handling and credit policies.
  • Be aware of rates, packages, and special promotions.
  • Be familiar with in-house groups.
  • Be aware of closed out and restricted dates.
  • Take room reservations and follow rate-quoting scenarios.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette.
  • Operate all relevant aspects of the Front Desk computer system.
  • Perform and complete tasks and duties on the shift checklist.
  • Balance and prepare individual paperwork for closing of shift.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.


Salary: $45,000 - $60,000 per year

Requirements:

  • High School diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Computer experience is required.
  • Customer Service experience is preferred.
  • Flexible and long hours are sometimes required.
  • Ability to stand during the entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Effective communication with all levels of employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations.
  • Maximize efforts towards productivity.
  • Identify problem areas and assist in implementing solutions.
  • Effective in handling problems.
  • Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Cross-train in other hotel-related areas.
  • Maintain confidentiality of information.
  • Show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

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