Refugee Housing Support Specialist

2 weeks ago

Durham, North Carolina, United States World Relief Full time
ORGANIZATION OVERVIEW: World Relief is a global Christian humanitarian organization dedicated to creating lasting change both in the U.S. and worldwide. Our mission is to provide sustainable solutions to some of the most pressing issues facing humanity, including disasters, extreme poverty, violence, oppression, and mass displacement. With a legacy spanning approximately 75 years, we have operated in over 100 countries. In the U.S., we collaborate with local churches, community organizations, and thousands of volunteers to assist newly arriving refugee and immigrant families. We are proud to partner with over 6,000 local churches and 95,000 volunteers globally to bring hope, healing, and transformation to those in need.
POSITION OVERVIEW: Are you driven by compassion and a commitment to justice? Do you advocate for the rights of the vulnerable and marginalized? If you resonate with our Christian calling to welcome those in need and love our neighbors, then your skills are needed at World Relief.
The Housing Services Associate will collaborate with the Housing Coordinator to secure and prepare initial accommodations for newly arrived refugees, while also providing direct client services related to housing and community integration.Key Responsibilities
  • Facilitate reasonable accommodations to enable individuals with disabilities to perform essential functions.
  • Prepare for arrivals by setting up apartments, moving furniture, and purchasing essential items and food supplies in accordance with the R&P Cooperative agreement.
  • Assist in temporary housing placements in partnership with the Welcome House network and Airbnb.
  • Operate the WR Durham moving truck to transport furniture and donations for client relocations.
  • Work with the Donations Specialist to organize and distribute donated household items to newly arrived refugees.
  • Manage utility setups and instruct clients on monitoring and paying utilities.
  • Conduct housing orientations for newly arrived refugees.
  • Coordinate with the Community Engagement team to enlist volunteers and interns for apartment setups.
  • Assist with transitions from temporary to permanent housing.
  • File AR-11 change of address forms for new arrivals and post-move.
  • Communicate with U.S. ties of incoming refugees to coordinate arrival details.
  • Provide transportation and bus training to new arrivals for essential appointments and public services.
  • Document participant services and activities thoroughly and promptly in line with program and World Relief requirements.
  • Maintain accurate records in state and WR databases by updating refugee information and uploading necessary documents.
Qualifications
  • Bilingual candidates preferred: Arabic, Burmese, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu.
  • Comfortable with technology and proficient in Microsoft Office Suite, including Excel, Word, and Outlook; familiarity with Google Suite products and CRM systems is preferred.
  • Strong verbal and written communication skills.
  • Dynamic, passionate, and adaptable.
  • Ability to prioritize, multitask, and organize effectively in a fast-paced environment.
  • Experience working with individuals from diverse cultural and linguistic backgrounds.
Requirements
  • Demonstrated mature Christian faith.
  • Commitment to the mission, vision, and values of World Relief.
  • Desire to empower the Church to impact vulnerable communities.
  • Willingness to affirm World Relief's Core Beliefs and Statement of Faith.
  • Associate Degree in relevant fields such as Social Work, Public Health, or a related discipline; Bachelor's degree preferred.
  • Valid driver's license and regular access to a vehicle; willingness to drive the WR Durham box truck.
  • Proficient in MS Office.
  • Flexible schedule to accommodate occasional early mornings, late evenings, or weekends.
World Relief offers a competitive benefits package (for positions of 25 hours or more per week): - Medical, Dental, Vision - 16 company-paid holidays plus 4 additional personal days annually - Paid Sick and Vacation Time - Paid Parental Leave (12 weeks for eligible employees) - Flexible Spending Accounts (Medical & Dependent Care, & Commuter Funding) - Supplemental Life Insurance (for employee, spouse, and children) - Critical Illness, Hospital Indemnity, and Accident insurance policies - Legal Shield Insurance (100% coverage for eligible employees) - Group Term Life Insurance (for employee, spouse, and children) - Long-Term & Short-Term Disability - Accidental Death and Dismemberment (AD&D) - Long-Distance Travel Insurance - Employee Assistance Program (EAP) - Retirement options including 401K & Roth with matching contributions. World Relief is proud to be recognized with the Gold-level Cigna Healthy Workforce Designation for our comprehensive well-being program.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations · The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. · Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. · The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT: · General office setting. World Relief also offers hybrid and remote schedules for limited positions. · Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required. · Year-end archiving activities involve repeated lifting and bending. · Physical, emotional and intellectual demands · Equipment used: Employee computer (desktop or laptop), printer, and copier. · All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. This job description is not exhaustive and is subject to review. World Relief is an EEO/AA employer M/F/D/V. A strong commitment to the mission, vision, and values of World Relief is essential for all staff, and Christian faith is a prerequisite for employment, as outlined in Title VII of the Civil Rights Act of 1964.

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