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Lead Employment Services Specialist

2 months ago

Durham, North Carolina, United States World Relief Full time
ORGANIZATION OVERVIEW:

World Relief is a global Christian humanitarian organization dedicated to creating lasting change both domestically and internationally. We strive to provide sustainable solutions to some of the world's most pressing issues, including disasters, extreme poverty, violence, oppression, and mass displacement. With a legacy spanning approximately 75 years, we have made a significant impact in over 100 countries worldwide.

In the United States, we collaborate with local churches, community organizations, and numerous individual volunteers to assist newly arrived refugee and immigrant families. Currently, we proudly partner with over 6,000 local churches and 95,000 volunteers globally to offer hope, healing, and transformation to those in need.

POSITION OVERVIEW:

Are you driven by compassion? Do you advocate for justice and stand up for the rights of the marginalized and vulnerable? If you resonate with our mission to welcome and support those in need, World Relief is seeking a Senior Employment Specialist to oversee job placement services for newly arrived and ORR eligible refugees in the Triangle region of North Carolina. This role involves managing the Matching Grant (MG) and Refugee Support Services (RSS) programs. The Senior Specialist will build and maintain relationships with employers, facilitate job placements for refugees, and provide essential follow-up services post-placement. Additionally, this position includes supervising two Employment Coordinators, ensuring that all job placement services are executed with the highest standards.

Key Responsibilities:
  • Facilitate reasonable accommodations to enable individuals with disabilities to perform essential functions.
  • Supervise team members, including monitoring daily activities, tracking and approving timesheets, and conducting performance evaluations.
  • Conduct ongoing job development outreach to local employers to generate employment opportunities for refugees.
  • Assist refugees enrolled in WRD's Refugee Support Services (RSS) and Matching Grant (MG) programs in preparing for employment through coaching and Job Readiness training.
  • Provide suitable job placements for refugees enrolled in RSS or MG.
  • Collaborate with clients to create and implement individualized employment service plans.
  • Conduct follow-up with clients and employers post-placement to address concerns and ensure sustained employment.
  • Maintain accurate records of services and client data, including notes and database entries.
  • Offer structured coaching to job seekers not in compliance with program requirements to promote self-sufficiency.
  • Perform other related tasks as assigned.
Leadership and Oversight:
  • Provide ongoing training and supervision to Employment Coordinators.
  • Oversee case distribution among the job development team.
  • Monitor performance outputs and ensure accuracy and timeliness in data entry and record-keeping.
  • Evaluate job placements to confirm their suitability and potential for self-sufficiency.
  • Reassign clients back to Employment Coordinators when initial placements do not meet self-sufficiency goals.
  • Collaborate with the Employment Manager for continuous program evaluation and improvement.
Qualifications:
  • Strong cross-cultural communication skills.
  • Fluency in English with excellent oral and written communication skills; bilingualism in a language relevant to WRD's service population is preferred.
  • Proficiency in MS Office applications.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Enjoy working in a dynamic, challenging, and multicultural environment.
  • Strong problem-solving abilities and initiative in improving office functions.
Requirements:
  • Demonstrated mature Christian faith.
  • Commitment to the mission, vision, and values of World Relief.
  • Desire to empower the Church to positively impact vulnerable communities.
  • Able to affirm World Relief's Core Beliefs and Statement of Faith.
  • Bachelor's degree in a related field or equivalent professional experience.
  • A minimum of 2 years of professional experience in employment services.
  • Valid driver's license and ability to transport clients as needed.
  • Experience in refugee employment services.
  • Strong administrative and communication skills.
World Relief offers a comprehensive benefits package for eligible employees:

- Medical, Dental, Vision

- Paid Holidays and Personal Days

- Paid Sick and Vacation Time

- Paid Parental Leave

- Flexible Spending Accounts

- Supplemental Life Insurance

- Retirement Plan with employer matching

World Relief is proud to be recognized for our commitment to employee well-being and our inclusive workplace culture.

PHYSICAL REQUIREMENTS:

The physical demands of this position include the ability to perform essential functions with reasonable accommodations.

• Ability to travel to various locations as needed.

• Capacity to lift and carry light to medium weights.

• Proficient hand-eye coordination and dexterity for computer use and equipment operation.

• Frequent sitting, reaching, talking, and listening required.

WORK ENVIRONMENT:

• General office setting with options for hybrid and remote work for certain positions.

• Extended periods of computer use and participation in virtual meetings may be required.

• Involves physical, emotional, and intellectual demands.

• Equipment used includes computers, printers, and copiers.

All duties and responsibilities are essential functions subject to reasonable accommodation. World Relief is an equal opportunity employer and values diversity in our workforce.