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Lead Employment Services Specialist

2 months ago

Durham, North Carolina, United States World Relief Full time
ORGANIZATION OVERVIEW:

World Relief is a global Christian humanitarian organization dedicated to fostering enduring change both in the U.S. and worldwide. We strive to provide sustainable solutions to some of the most pressing global challenges, including disasters, extreme poverty, violence, oppression, and mass displacement. With a legacy spanning approximately 75 years, we have made a significant impact in over 100 countries since our inception.

In the United States, we collaborate with local churches, community organizations, and thousands of dedicated volunteers to assist newly arrived refugee and immigrant families. Currently, we proudly partner with over 6,000 local churches and 95,000 volunteers globally to bring hope, healing, and transformation to those in need.

POSITION OVERVIEW:

Are you a compassionate individual? An advocate for justice? A voice for the marginalized and those in need? Do you believe in the Christian mission to welcome and support the vulnerable?

If you resonate with these values, World Relief is seeking a Senior Employment Specialist to oversee job placement services for newly arrived and ORR eligible refugees in the Triangle region of North Carolina, specifically through the Matching Grant (MG) and Refugee Support Services (RSS) programs. The Senior Specialist will develop and maintain partnerships with employers, facilitate job placements for refugees, and provide essential post-placement support. Additionally, this role involves supervising two Employment Coordinators to ensure the delivery of high-quality job placement services.

Key Responsibilities:
  • Ensure reasonable accommodations are provided to enable individuals with disabilities to perform essential functions.
  • Supervise team members, which includes monitoring daily activities, approving timesheets, and conducting performance evaluations. As a manager, you will also serve as a spiritual leader, fostering a Christian environment through prayer and devotionals.
  • Engage in proactive job development outreach to local employers to create employment opportunities for refugees.
  • Assist refugees enrolled in WRD's RSS and MG programs in preparing for employment through personalized coaching and Job Readiness training.
  • Facilitate appropriate job placements for refugees enrolled in RSS or MG.
  • Collaborate with clients to develop and implement tailored employment service plans.
  • Conduct follow-ups with clients and employers post-placement to address concerns and ensure sustained employment.
  • Maintain accurate records of services and client data, including notes and database entries.
  • Provide structured coaching to job seekers who require assistance in meeting program requirements.
  • Perform other related tasks as assigned.
Leadership and Oversight:
  • Deliver ongoing training and supervision to Employment Coordinators.
  • Oversee case distribution among the job development team.
  • Monitor performance outputs and ensure the accuracy and timeliness of data entry and record-keeping.
  • Evaluate job placements to confirm their suitability and potential for self-sufficiency.
  • Reassign clients back to Employment Coordinators when initial placements do not support self-sufficiency.
  • Collaborate with the Employment Manager to continuously evaluate and improve program processes.
Qualifications:
  • Demonstrated cross-cultural fluency.
  • Fluency in English with strong oral and written communication skills; bilingualism in a language relevant to WRD's service population is preferred.
  • Proficiency in MS Office applications.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Experience working in a dynamic, multicultural environment.
  • Excellent interpersonal skills, with the ability to collaborate professionally and flexibly.
  • Strong problem-solving abilities and capacity to enhance office functions independently.
Requirements:
  • A mature and personal Christian faith.
  • Commitment to the mission, vision, and values of World Relief.
  • Desire to empower the Church to positively impact vulnerable communities.
  • Ability to affirm World Relief's Core Beliefs and Statement of Faith.
  • Bachelor's degree in a related field or equivalent professional experience.
  • A minimum of 2 years of professional experience in employment services.
  • A valid driver's license and the ability to transport clients as needed.
  • Experience in refugee employment services.
  • Strong administrative and communication skills.
World Relief provides a competitive benefits package for employees working 25 hours or more per week:

- Medical, Dental, Vision coverage

- 16 company-paid holidays plus 4 additional personal days annually

- Paid sick leave and vacation time

- Paid parental leave (12 weeks for eligible employees)

- Flexible spending accounts for medical and dependent care

- Supplemental life insurance options

- Additional insurance policies for critical illness, hospital indemnity, and accidents

- Legal Shield Insurance

World Relief covers 100% of eligible employees' costs for:

- Group term life insurance

- Long-term and short-term disability

- Accidental death and dismemberment insurance

- Long-distance travel insurance

- Employee assistance programs

World Relief also offers retirement benefits:

- 401K and Roth options

- Matching contributions up to 4%, with an additional quarter percent for contributions up to 10%

- Eligibility for full-time employees after 3 months of employment; part-time employees after 1000 hours in a year.

World Relief is proud to have received the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program.

PHYSICAL REQUIREMENTS:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

- The employee must possess ordinary ambulatory skills to visit various locations.

- Ability to stand, walk, stoop, kneel, crouch, and lift or move light to medium weights (10-15 pounds).

- Good hand-eye coordination and dexterity are required for using a keyboard and operating equipment.

- Frequent sitting, reaching, talking, and listening are necessary.

WORK ENVIRONMENT:

- General office setting with options for hybrid and remote work for select positions.

- Extended periods of time spent on a computer, reading from screens, and engaging in virtual meetings may be required.

- Year-end archiving may involve repeated lifting and bending.

- The role demands physical, emotional, and intellectual engagement.

- Equipment utilized includes desktop or laptop computers, printers, and copiers.

All duties and responsibilities are essential functions subject to reasonable accommodation. This job description is not exhaustive and may be reviewed periodically.

World Relief is an equal opportunity employer, and a strong commitment to its mission, vision, and values is essential for all staff.