Patient Care Coordinator

4 weeks ago


Newton Center, Massachusetts, United States CCRM Fertility Full time
Job Summary

Care for patients undergoing fertility treatment by coordinating clinical care, administrative tasks, and expenses. Collaborate with nurses and take direction from the Nurse Manager.

Key Responsibilities
  • Assist nurses with new patient appointments and provide support to the nursing staff.
  • Track and audit patient consent forms, alert nurses of any deficiencies, and conduct patient follow-up for any missing consents or labs.
  • Coordinate treatment plans with nurses and physicians to monitor testing and treatment cycles and schedule appointments according to treatment protocols.
  • Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
  • Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
  • Monitor out-of-town patient lab work and results.
  • Coordinate with nursing teams to ensure lab work/results are recorded in charts.
  • Monitor IVF treatment processes and ensure timely patient flow.
  • Assist Nurse Managers with situations and patient issues as needed.
Requirements
  • High School Diploma or equivalent required.
  • Medical Assistant Certification or equivalent preferred.
  • Experience in reproductive medicine or women's health preferred.
Working Conditions

This role operates in a professional office and clinical setting. The employee is regularly required to communicate with others, sit, stand, and/or walk, use hands and fingers to grasp, pick, pinch, type, and reach with hands and arms. Employees should have the visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, extensive reading, and operation of standard office machines and equipment.



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