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Front Desk Representative

2 months ago

Mystic Connecticut, United States Residence Inn - Mystic Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Residence Inn - Mystic. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and attention to detail.
  • Process payments, handle cash and credit transactions, and make change as needed.
  • Make and confirm reservations, as well as transmit and receive messages using our property management system.
  • Respond to guest complaints and concerns, escalating issues to management as necessary.
  • Secure guests' valuables in our safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Stay up-to-date on guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to our EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Requirements
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.
Work Environment and Context

This role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. Work schedule varies and may include working on holidays, weekends, and alternate shifts.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.