Fidelity Hotel PM Server

3 weeks ago

Cleveland, Ohio, United States 6H Management LLC Full time
Job Title: Fidelity Hotel PM Server

Salary: $45,000 - $55,000 per year

About the Job:
We are seeking a highly skilled and experienced PM Server to join our team at Fidelity Hotel in Cleveland. As a PM Server, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.

Responsibilities:
* Maintain product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
* Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages
* Explain how various menu items are prepared, describing ingredients and cooking methods
* Describe and recommend wine and specialty beverages to guests
* Take food and beverage orders, enter them into the POS system, and send them to the kitchen
* Serve food and beverages to guests, preparing and garnishing dishes as required
* See to each guest's special needs, including any allergies or dietary restrictions
* Prepare and maintain table setting for courses, including setting up items such as linens, silverware, and glassware
* Assist with running food and beverages, clearing tables, and escorting guests as needed
* Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
* Manage order times and inform guests and management of any delays in service
* Maintain revenue by preparing checks that itemize total costs + sales taxes and collect accurate payments from guests
* Remove dishes and glassware from tables or counters, and take them to the kitchen for cleaning
* Clean tables or counters after guests have finished dining as needed
* Stock service areas with dining supplies such as plates, utensils, glassware, and linens

Requirements:
* State-issued food handling + beverage certifications as required
* 6+ months of related experience in the hospitality industry
* Ability to speak, read, write, and understand the primary language(s) of the workplace
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
* Ability to navigate and operate computer and Point of Sale (POS) systems
* Ability to apply concepts of math including addition, subtraction, multiplication, and division

Benefits:
We offer a competitive salary and benefits package, including up to 3 weeks paid time off annually, 50% off discount at most New Waterloo restaurants, health, vision + dental benefits, 401K matching, paid holidays, volunteer pay, tuition reimbursement, referral bonuses, and discounts at our shops, hotels + local partnerships.

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