Front Desk Assistant

3 days ago


Cleveland, Ohio, United States New Waterloo Full time
About the Role

At Fidelity Hotel, we are seeking a dedicated and detail-oriented Front Desk Assistant to join our team. As a key member of our front-of-house staff, you will be responsible for maintaining the cleanliness and organization of public areas, including lobbies, corridors, and restrooms.

Responsibilities
  • Maintain the highest level of cleanliness and organization in public areas, including restocking amenities and supplies as needed
  • Restock linens and towels in guest rooms, ensuring a smooth and efficient housekeeping process
  • Assist guests with requests and provide exceptional customer service, addressing any concerns or issues promptly
  • Maintain open communication with other departments, including housekeeping and management, to ensure seamless operations
  • Participate in special projects and events, demonstrating flexibility and adaptability in a fast-paced environment
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent preferred
  • Previous experience in guest services or housekeeping, with a focus on attention to detail and customer satisfaction
  • Ability to interpret standard operating procedures and safety protocols
About Us

New Waterloo is an innovative hospitality company that prioritizes community engagement and sustainability. We strive to create thoughtful environments that foster social impact and support local communities. Our hotel, Fidelity, offers a unique blend of luxury and comfort, along with access to a range of amenities and services.

Benefits

We offer a comprehensive benefits package to our full-time employees, including:

  • Up to 3 weeks paid time off annually
  • 50% discount at most New Waterloo restaurants
  • Health, vision, and dental benefits
  • 401(k) matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, hotels, and local partnerships
Salary Range

$17.00 - $17.00 hourly



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