Guest Experience Specialist
3 days ago
About Fidelity Hotel
">Fidelity Hotel is a unique hotel located in the heart of Cleveland. Our hotel features 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art.
We are seeking a skilled Room Ambassador to join our team. As a key member of our housekeeping department, you will be responsible for ensuring that every guest has an exceptional stay.
Job Description:
- Thoroughly clean guest rooms according to Standard Operating Procedures;
- Replenish guest room amenities as needed;
- Sanitize all high-touch items in guest rooms daily;
- Notify your supervisor of any guest rooms that need maintenance attention;
- Report and correct any deficiencies noted in guest rooms to the appropriate individuals;
- Assist in completing projects such as mattress rotation, window washing, and deep cleanings;
- Greet guests warmly and provide exceptional customer service;
- Possess knowledge of all guest services and amenities;
- Maintain a high level of cleanliness, sanitation, and safety in the work area;
- Respond promptly to guest comments and concerns;
Qualifications:
- Previous guest service and/or housekeeping experience preferred;
- You should be able to interpret standard operating procedures, safety, and sanitation instructions;
Salary and Benefits:
We offer a competitive salary of $26,000 per year, paid time off, health insurance, 401K matching, and tuition reimbursement.
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