Hotel Service Associate

4 days ago


Cleveland, Ohio, United States 6H Management LLC Full time

About 6H Management LLC

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Fidelity Hotel is a historic property located in the heart of Cleveland. Our hotel features 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art.

We are seeking a detail-oriented Hotel Service Associate to join our team. As a key member of our housekeeping department, you will be responsible for ensuring that every guest's room is clean, comfortable, and inviting.

What You'll Do:

  • Thoroughly clean guest rooms according to Standard Operating Procedures;
  • Replenish guest room amenities as needed;
  • Sanitize all high-touch items in guest rooms daily;
  • Notify your supervisor of any guest rooms that need maintenance attention;
  • Report and correct any deficiencies noted in guest rooms to the appropriate individuals;
  • Assist in completing projects such as mattress rotation, window washing, and deep cleanings;
  • Greet guests warmly and provide exceptional customer service;
  • Possess knowledge of all guest services and amenities;
  • Maintain a high level of cleanliness, sanitation, and safety in the work area;
  • Respond promptly to guest comments and concerns;

Who We're Looking For:

  • Previous guest service and/or housekeeping experience preferred;
  • You should be able to interpret standard operating procedures, safety, and sanitation instructions;

Compensation and Benefits:

We offer a competitive salary of $25,000 per year, paid time off, health insurance, 401K matching, and tuition reimbursement.


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