Front Desk Lead

2 days ago


Cleveland, Ohio, United States New Waterloo Full time
Job Description:

Fidelity Hotel in Cleveland, OH is hiring for a Front Desk Lead role. This is an exciting opportunity for a motivated individual to join our team and contribute to delivering exceptional guest experiences. As a Front Desk Lead, you will be responsible for managing front desk operations, leading and motivating front office team members, and developing strategies to improve efficiency and productivity.

Responsibilities:
* Manage front desk operations, ensuring seamless guest check-in and check-out processes
* Provide exceptional customer service and resolve guest complaints efficiently
* Supervise front office team members, providing guidance and support as needed
* Analyze operational data to identify areas for improvement and develop strategies to enhance efficiency and productivity

Requirements:
* 1+ years experience in hotel room operations
* Excellent leadership and communication skills
* Ability to work independently and as part of a team

Compensation:
* Estimated salary: $55,000 - $70,000 per year (based on location and experience)
* Comprehensive benefits package, including health, vision, and dental insurance, 401K matching, and paid holidays

  • Cleveland, Ohio, United States MSCCN Full time

    About This RoleThis is an exciting opportunity to join our team as a Front Desk Team Lead, where you will be responsible for leading our front desk team and creating memorable experiences for our guests from the moment they arrive.You will be based at one of our luxurious properties, where you will have the opportunity to work with a talented team of...

  • Front Desk Associate

    2 weeks ago


    Cleveland, Ohio, United States Pyramid Global Hospitality Full time

    About the JobPyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team at the Hotel Indigo Cleveland Gateway. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth check-in/check-out experience for our guests.Key Responsibilities:Greet and welcome...


  • Cleveland, Ohio, United States Gables Search Group Full time

    **Job Description:** Front Desk Leadership PositionGables Search Group is looking for a skilled Front Desk Leadership Position candidate to lead our client's medical practice. This is an excellent opportunity for a seasoned professional to take on a leadership role and drive results.The ideal candidate will have a minimum of 3-5 years of experience in a...


  • Cleveland, Ohio, United States Dave & Buster Full time

    About the RoleThe Front Desk Representative will serve as the first point of contact for our guests, providing information, answering questions, and resolving any issues that may arise. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.


  • Cleveland, Ohio, United States Crescent Services Full time

    **Company Overview:**Crescent Hotels & Resorts is a leading hospitality company that values its associates and strives to create a great place to work. Our mission is to provide exceptional experiences for our guests, and we are committed to creating an environment that facilitates open and honest conversations about race, equity, diversity, and...


  • Cleveland, Ohio, United States YMCA of Greater Cleveland Full time

    About Our TeamWe are a dynamic and diverse team of professionals who are passionate about making a positive impact in our community. As a Front Desk Ambassador, you will play a critical role in welcoming and serving our members, while also promoting our programs and services.Key ResponsibilitiesWelcome and greet members, guests, and visitors in a friendly...


  • Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time

    Immerse Yourself in Exceptional Guest ServiceAs a Front Desk Ambassador Overnight with Kimpton Hotels & Restaurants, you'll be the face of our hotel, delivering top-notch service to guests and creating unforgettable experiences. With a passion for hospitality and a knack for problem-solving, you'll thrive in this fast-paced role, making every guest feel...


  • Cleveland, Ohio, United States Crescent Services Full time

    Compensation: $45,000 per year. The Crescent Hotels & Resorts organization is dedicated to providing exceptional experiences for our guests. We are seeking a highly skilled and professional Front Desk Agent to join our team. This role will be responsible for greeting all guests with a friendly and genuine welcome, using a positive and clear speaking voice,...


  • Cleveland, Ohio, United States YMCA of Greater Cleveland Full time

    Job Overview:We are seeking a Front Desk Representative to join our team at the YMCA of Greater Cleveland. In this role, you will provide exceptional customer service to members and guests, handle administrative tasks, and maintain accurate records.Main Responsibilities:Provide excellent customer service by greeting members and visitors according to YMCA...


  • Cleveland, Ohio, United States Crescent Services Full time

    Why Work for Crescent Hotels & Resorts?We are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. Our commitment to creating a great place to work has earned us recognition as one of the best places to work in the industry.Job Summary:We are seeking a front desk agent to join our...


  • Cleveland, Ohio, United States Crescent Services Full time

    Crescent Services is seeking a dedicated Front Desk Agent to join their team at The Hotel Cleveland. With 491 newly renovated rooms and 60,000 sq. ft. of meeting space, this Marriott Autograph Collection property offers an exceptional experience for guests.Company OverviewWe are a team of hospitality professionals deeply connected to providing exceptional...

  • Front Desk Agent

    2 weeks ago


    Cleveland, Ohio, United States Crescent Hotels and Resorts Full time

    Hotel Front Desk Agent Job DescriptionThe Hotel Cleveland is seeking a front desk agent to join their team. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless stay cycles.We are committed to providing you with:A highly competitive salary of $45,000 per year, based on your...


  • Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Job Summary:The Sherwin-Williams Company is seeking a highly skilled Sr. User Interface Developer to lead the development of innovative web applications. As a key member of the IT team, you will work closely with business units to identify project requirements, analyze technical feasibility, and design user-centered interfaces. With a strong background in...


  • Cleveland, Ohio, United States Residence Inn Cleveland Downto Full time

    About the RoleAs a Night Audit and Front Desk Professional at the Residence Inn Cleveland Downtown hotel, you will play a critical role in ensuring the success of our front desk operations. You will be responsible for conducting nightly audits, managing front desk activities, and providing exceptional guest service.Key ResponsibilitiesConduct daily night...

  • Hotel Receptionist

    3 weeks ago


    Cleveland, Ohio, United States DelMonte Hotel Group Full time

    We are seeking an experienced and driven Front Desk Clerk to join our team at the AC Hotel Cleveland Beachwood in Pinecrest, a vibrant mixed-use district in Orange Village, Ohio.As a leading hospitality company, DelMonte Hotel Group prides itself on cultivating a workplace that feels like home and brings out the best in its associates. Our goal is to provide...


  • Cleveland, Ohio, United States Gables Search Group Full time

    We are seeking a seasoned Front Office Operations Manager to lead our medical practice's front office operations. As the ideal candidate, you will oversee the front office staff, ensuring seamless day-to-day operations and exceptional patient care.About Our Medical PracticeWe are a vibrant medical practice dedicated to delivering clinical expertise,...


  • Cleveland, Ohio, United States New Waterloo Full time

    About the Role: New Waterloo is seeking an experienced Hotel Guest Experience Director to lead our front office team. In this critical role, you will oversee the day-to-day operations of the hotel's front desk, concierge, and night operations teams. Your primary objective will be to deliver exceptional guest experiences, ensuring that every stay is memorable...


  • Cleveland, Ohio, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality's Residence Inn Cleveland Downtown is seeking a Hospitality Representative to join our front desk team. As a key representative of our brand, you will be responsible for delivering memorable experiences for our guests through personalized service and attention to detail.Essential Responsibilities:Provide exceptional customer service and...


  • Cleveland, Ohio, United States New Waterloo Full time

    About Our TeamFidelity Hotel is part of the New Waterloo group of companies, a community-centric independent hospitality company based in Austin, Texas.As a member of our team, you will be empowered to make a difference and get behind the choices of our people and communities - creating environments that sustain lasting social impact.We value diversity at...


  • Cleveland, Ohio, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality is seeking a Guest Services Associate to join our team at Residence Inn Cleveland Downtown. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences through prompt and friendly service.Responsibilities:Greet and welcome all guests approaching the front deskMaintain proper operation of...