Senior Service Team Member
3 days ago
At Fidelity Hotel, we are committed to providing exceptional service to our guests and creating a unique and memorable dining experience. As a PM Server, you will be an integral part of our team, working closely with our kitchen staff to ensure efficient service and high-quality food presentation.
Your Responsibilities Will Include:
* Maintaining product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
* Adhering to state liquor laws and regulations; verifying minimum age requirements for consumption of alcoholic beverages
* Explaining how various menu items are prepared, describing ingredients and cooking methods
* Describing and recommending wine and specialty beverages to guests
* Taking food and beverage orders, entering them into the POS system, and sending them to the kitchen
* Serving food and beverages to guests, preparing and garnishing dishes as required
* Seeing to each guest's special needs, including any allergies or dietary restrictions
* Preparing and maintaining table setting for courses, including setting up items such as linens, silverware, and glassware
* Assisting with running food and beverages, clearing tables, and escorting guests as needed
* Ensuring immediate response is given to guest comments and concerns; informing immediate supervisor and applying corrective measures when necessary
* Managing order times and informing guests and management of any delays in service
* Maintaining revenue by preparing checks that itemize total costs + sales taxes and collecting accurate payments from guests
* Removing dishes and glassware from tables or counters, and taking them to the kitchen for cleaning
* Cleaning tables or counters after guests have finished dining as needed
* Stocking service areas with dining supplies such as plates, utensils, glassware, and linens
What We Offer:
* Competitive salary and benefits package, including up to 3 weeks paid time off annually, 50% off discount at most New Waterloo restaurants, health, vision + dental benefits, 401K matching, paid holidays, volunteer pay, tuition reimbursement, referral bonuses, and discounts at our shops, hotels + local partnerships
About Us:
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
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