Senior Service Team Member

3 days ago


Cleveland, Ohio, United States 6H Management LLC Full time
Join Our Team at Fidelity Hotel

At Fidelity Hotel, we are committed to providing exceptional service to our guests and creating a unique and memorable dining experience. As a PM Server, you will be an integral part of our team, working closely with our kitchen staff to ensure efficient service and high-quality food presentation.

Your Responsibilities Will Include:
* Maintaining product knowledge to inform guests of daily specials, answer questions about menu items, and make recommendations upon request
* Adhering to state liquor laws and regulations; verifying minimum age requirements for consumption of alcoholic beverages
* Explaining how various menu items are prepared, describing ingredients and cooking methods
* Describing and recommending wine and specialty beverages to guests
* Taking food and beverage orders, entering them into the POS system, and sending them to the kitchen
* Serving food and beverages to guests, preparing and garnishing dishes as required
* Seeing to each guest's special needs, including any allergies or dietary restrictions
* Preparing and maintaining table setting for courses, including setting up items such as linens, silverware, and glassware
* Assisting with running food and beverages, clearing tables, and escorting guests as needed
* Ensuring immediate response is given to guest comments and concerns; informing immediate supervisor and applying corrective measures when necessary
* Managing order times and informing guests and management of any delays in service
* Maintaining revenue by preparing checks that itemize total costs + sales taxes and collecting accurate payments from guests
* Removing dishes and glassware from tables or counters, and taking them to the kitchen for cleaning
* Cleaning tables or counters after guests have finished dining as needed
* Stocking service areas with dining supplies such as plates, utensils, glassware, and linens

What We Offer:
* Competitive salary and benefits package, including up to 3 weeks paid time off annually, 50% off discount at most New Waterloo restaurants, health, vision + dental benefits, 401K matching, paid holidays, volunteer pay, tuition reimbursement, referral bonuses, and discounts at our shops, hotels + local partnerships

About Us:
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
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